Shipping Info
TRACK ORDER
Copy the tracking code you received in your email address and paste it in our courier website below.
Click Here To Track Your Order
If any problem arises, please contact our team at support@chexpel.com
PROCESSING
The product processing time depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product.
What is the processing time?The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design and size of the specific product or article. Larger orders will naturally take longer. It normally takes within 24 hours of business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 1-3 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
*If you would like to cancel a back ordered item in your order, simply send us your request by submitting a ticket, we will get back to you within 24 hours.
Standard Shipping
United States, Canada, Australia, New Zealand, England, Ireland, Germany, Switzerland
- Free Shipping On Orders Over $100
- Shipping Cost (Orders Under $100): $7.99
- Shipping Time: 7-20 business days.
Rest of the areas of the United States: Hawaii, Alaska, American Samoa, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau islands, Puerto Rico, U.S. Virgin Islands
- Shipping Cost: $15.99
- Shipping Time: 7-20 business days.
Other Areas
- Shipping Cost: $7.99-$29.99.
- Shipping Time: 10-30 business days, excluding customs clearance.
Kindly notice that If the customers temporarily change their address during the delivery process, the cost of changing the address will be paid by the customers
Customs Duties
Shipments will be delivered with duty and tax unpaid. Therefore, all import (customs) duties and taxes will be charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.
Customers agree to take full liability for all return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Shopcider cannot declare purchased items as gifts or list an amount lower than the actual product price.
Receiving Time
For in-stock products: your receiving time will contain 1-2 days of order processing time plus the shipping time.
For pre-order products: Estimated shipping dates are provided on the product’s description page. Your receiving time will be calculated by adding the shipping time to the estimated shipping date.
Please note that if your order contains both in-stock and pre-order products, the shipping date might vary based on the estimated shipping date of pre-order products.
We will make all efforts to deliver your package on time. However, delays may occur due to invalid addresses, customs clearance issues, public holidays and peak season, etc. Your patience is highly appreciated.