Return Policy
You may return for any reason within 30 days after placing your order. Please contact our Customer support at email to get the return address within this time period. Do not return before contacting us, otherwise your return may be lost. We accept both refund requests and exchanges (size/color).
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
To be eligible for a return, your item must be in the same condition that you received it.
Several types of goods are exempt from being returned: intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@chexpel.com
Exchanges (if applicable):
If you need to exchange an item please send us an email at support@chexpel.com
Shipping:
To return your product, please contact us at support@chexpel.com for return instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.